Hawkeye has apologised to the Pakistan Cricket Board for making a human error during a Pakistan Super League match, which deemed Rilee Rossouw not out during the Quetta Gladiators v Islamabad United game.

The incident occurred in the 11th over of Gladiators’ chase of 139, when skipper Rossouw was facing Agha Salman. Rossouw tried to sweep Agha, but missed, with the umpire raising his finger following an appeal. Rossouw reviewed the call immediately.

The ball-tracking for the delivery showed that the ball had pitched outside the line of the stumps, and also turned significantly, missing the stumps. There was collective surprise when the tracker was shown on the big screen, as the replays of the same ball had suggested that the ball would have straightened, instead of turning like the tracker said.

Rossouw went on to score 34 off 38, as the Gladiators won by three wickets and ten balls to spare. After the match, Shadab Khan expressed his frustration at the incorrect data: “I think technology was at fault for this loss. We were shown a different ball as to the review. I bowled 4 overs as a leg spinner, it wasn’t turning much. This one showed impact outside off and spinning away further. In a big tournament like this, there shouldn’t be such mistakes.”

In a statement shared by the PCB, Hawkeye admitted a tracking error on that particular ball.

“Hawk-Eye has admitted the system had correctly tracked the delivery in question for the Decision Review System (DRS), showing the impact as umpire’s call and wickets as hitting,” the statement read. “However, due to an operator error, incorrect ball tracking data was put to air, which meant an incorrect outcome was reached.”

Apologising for the incident, Hawkeye said: ““Had processes been followed as expected, this [correct ball tracking data] would have been available only a few seconds after the incorrect data was played on broadcast”.